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Frequently Asked Questions:
I don’t have a lot of money now but need a web presence. Will I be able to extend the site in the future?
Sure, we get a lot of clients wanting to do this. We can create a template for your site with extendable navigation then get it hosted. When you get on your feet, come back to us and we will implement a shopping cart, extra pages, Blog, movies etc as you require.
Do you provide ongoing support for your clients?
Yes, we enjoy keeping in touch with our clients and are always available to provide you with fast updates when required. We are acutely aware of the “fly by nighters” in this industry and how many clients have been burnt or simply have not been able to contact them after the site has been completed (some not even completed). We have been established since 1998 and don’t plan on leaving for a long time.
My existing web site is old and outdated. Can you update the existing site or do I need a new one?
We often get this question and Yes, we can update the majority of the sites we see. The only issue we’ve come across is not being able to obtain files from your existing web designer if they have you under some sort of contract arrangement. Check that you have the FTP details for your site and full access to all your files before proceeding with an overhaul. Also, if you are thinking of change your hosting provider make sur eyou have your domain registry information available. It could save you a lot of time and grief. If you have the budget, it is generally better to start over due to changing technologies and trends….we’ll take a look and see if it’s worth saving.
We want our site to be number 1 in Google. Can you do that for us?
Well realistically speaking, everyone wants to be number 1 in Google and depending on what words or phrases you want to be ranked for will decide the outcome. If you had a bizarre company name then you most likely will rank highly under that word or phrase but who would type it in without already having heard of you. If you wanted to rank number 1 for a word like “finance” then your chances would be very slim.

We are not search engine optimisers but do keep up to date with what makes a web site search engine friendly and implement those key factors with all our sites to get you off to a good start. Optimisers generally work on an ongoing basis monitoring statistics, link building, Blogging, you tubing, altering site content accordingly amongst many other methods to maximise results. As mentioned, we are not experts in the field and this is only a very basic summary of a very complex specialist field.

A lot of factors in the Google algorithm (which is constantly changing) are also out of your hands such as a sites longevity giving preference over new sites. Be wary of search engine optimisers or others that claims to "Guarantee" high rankings. In our opinion, it is impossible to guarantee and many of the strategies employed by some unscrupulous "experts" may harm your rankings, or even have your site "de-listed" which means it won't appear in some or all search engines..
Have your client’s web sites been successful?
Yes, all of our customers have seen more inquiry and site statistics speak for themselves. Along with that they have often remarked how impressed their existing clientele have been with the new look website. The revamped or new sites on existing domains have seen noticeable increases in site visitors as our clients can compare directly from old site stats to what the revamp or new site under the same domain name is achieving. Actual sales from web sites are harder to judge unless all of your sales are made online.

Some sites merely have contact phone numbers along with enquiry forms but unless your admin staff are educated to ask how the person at the other end of the line heard about you then you will never know what’s working and what’s not. Enquiry forms speak for themselves but a lot of people will still email or phone you which may or may not have been due to the website presence. It is definitely not unusual for our clients to have achieved more than double the visitors to their new site if they have old stats to make a comparison with. New sites with new domains usually can expect a slow start until it gets indexed by the search engines which can take varying degrees of time but don’t worry, your site will get indexed as we spend a lot of time dedicated to making your site search engine friendly
Do you think I need a Web site?
Of course you do, otherwise we’d be out of business !
No, seriously, it is such a cost effective marketing tool available 24/7/365 for your clients and prospective clients to research your company. Compare the other advertising media available and there is nothing that comes close to giving you bang for your dollar. What is the first place most people go to find out about a company? Even the printed advertising directories pages only provide contact details and a brief description. Basically the initial web site setup is the most costly part but then you only have to pay a nominal amount for your website domain and hosting each year. Basically, people expect most companies to have a website and the website must portray a professional image.
Should I hire a professional, pay Uncle Johns nephew or build the website myself?
Are you prepared to allocate time spent that could be more efficiently dedicated to other business growth opportunities?
There’s a lot to it and we constantly have clients that have attempted it with disastrous results. It is better to have no web site at all than to have an amateurish site for the world to see…..ewwww.

The second point is that you don’t just have to think about the design, you also need to make it search engine friendly. What’s the use of paying for a site to be hosted if no-ones going to find it? Yes, everyone knows someone that can do web sites, I wish I had a dollar for every time I heard that and once again I have seen the results. As the saying goes, you get what you pay for and there is nothing truer than this in the world of web design. If you decide to go for the novice alternatives purely on a financial basis just make sure they have a portfolio of their work to show you and some stats on how they’re ranking…..actually, in saying that, why not ask them a few more of the questions listed here?

It is not uncommon for us to lose jobs to cheap alternatives only to find we are redoing the site 6 months down the track due to poor site feedback, few site visitors, unfinished work, business folding, designers that can no longer be contacted amongst a variety of other woes. Really consider getting a professional, whether us or somebody else…preferably us of course…to create a professional web presence and don’t throw your money down the drain.
It will be money well spent.
What do you need me to provide to build the web site?
We firstly need to have a brief with you about what you are hoping to achieve from the web site and to give us a feel for your business. We also need to get to know what type of style appeals to you so we can work on a concept. We then need to discuss what pages you require. At this stage we can get to work while you work on the textual content and any additional visuals that you may need included (if you haven’t already supplied them). Oh, almost forgot, please supply all text in digital format
I don’t have a logo; can you design one for me?
Sure we can, along with any other branding requirements you may have for your company. We have a wide range of multimedia skills so if you have any out of the ordinary requirements do not be afraid to ask before looking elsewhere.